FAQS

WHAT IS YOUR RETURN POLICY?

We really hope you'll fall in love with your Airosa as soon as you put it on! But, if for some reason you're not completely happy with your Airosa Design purchase, this is what you have to do:
- Contact us within 5 working days after receiving an order letting us know you would like to return/exchange it.
Unless arrangements are made with us, you cover the cost of the return.
Please note that exceptions may apply for the return of certain custom-made or one-of-kind products. If you have any questions, please contact us.

ALL ENQUIRIES: shop@airosadesign.com

WHAT ARE THE PAYMENT OPTIONS?

You can pay by credit/debit card and paypal. If you own a portuguese bank card you can also pay by MBway, referência multibanco (MB service payments) or payshop.

DO YOU SELL GIFT CARDS?

Yes. You can either buy a set price one (available at our online shop) or contact us for a taylor made one.

WHO MAKES YOUR PRODUCTS

Most of our products are made in a small family run business, specialized in bags and similar accessories. We also make some of the smaller goods at our studio, using scrap pieces. For the scarves we worked with a nearby seamstress that is a handful of skills. To know more about our processes and materials used, check our ABOUT page.